All orders made through our online shop are shipped with either Canada Post or Purolator. Customers have the choice to choose between several different shipping methods that offer quicker delivery times and a variation of rates.
For customers located near our office, the shipping options ‘Local Pickup’ and ‘Local Delivery’ will be available. If you select ‘Local Pickup’, we will contact you following your purchase to inform you where you can pickup your order.
Once your order is received, the package is then prepared. Your order leaves our warehouse within 24 hours of purchase (Unless on a Friday, in which case it is shipped on the following Monday). If the shipping method you selected includes a tracking number, that will be e-mailed to you shortly after the package has been shipped.
The following shipping methods include tracking numbers:
• Expedited Parcel
• Xpresspost, Priority
• Expedited Parcel USA
• Tracked Packet USA
• Priority Worldwide pak USA
• Priority Worldwide Parcel USA
• Xpresspost USA
• Xpresspost International
• International Tracked Packet
• Priority Worldwide Pak International
• Priority Worldwide Parcel International
• Purolator Ground
• Purolator Express
• Purolator Ground US
• Purolator Express US
• Purolator Express International
If you’re not happy, we’re not happy! If you purchased an item on the VOLTFUSE online store and would like to return it or exchange it please follow the directions below and confirm if you meet the requirements:
• Orders are only eligible for returns and exchange if they are done so within 15 days of your purchase.
• Returns and exchanges must be unworn, clean, undamaged, and have the original tags and packaging on the product.
• Refunds can only be issued to the original card it was placed on.
• We only offer exchanges for the same item in a different size or color.
• Customers are responsible for shipping refunds or exchanges back to VOLTFUSE on your expense.
• If returned items meet our exchange requirements, VOLTFUSE will ship out exchanges free of charge.
1. Email [email protected] with the following information:
· Customer name that the order was placed under
· Order Number (This number is found on your confirmation email sent to you immediately after your purchase.)
· Style, size, color of product you are trying to refund or exchange
· Please list which color and size you would like to exchange your product for. We only offer exchanges for the same item in a different size or color.
· If you are requesting a refund, briefly describe why.
2. A customer service representative will contact you regarding your refund or exchange request within 1-3 business days. You will be issued an RA (return authorization) number in an email. In this email, you will find shipping instructions on where and how to ship your return or exchange to.
3. Your product will be inspected at our warehouse. Once the inspection is complete and the exchange meets our requirements, we will ship out your exchange (or refund your card if applicable). You will get a confirmation email once your card has been refunded or once your exchange product has shipped.
By using VOLTFUSE’s website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.
All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and styles, is the property of VOLTFUSE or its third-party licensors to the full extent provided under the United States, Canadian, and international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the website for any purposes. Nothing stated or implied on the website confers on you any license or right under any copyright of VOLTFUSE or any third party. We are entitled to protect all content on our website using the necessary legal precautions.
VOLTFUSE is a registered trademark. All graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all VOLTFUSE or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to VOLTFUSE or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national or international trademark and copyright laws. VOLTFUSE’s name and trade dress may not be used in connection with any product or service that is not VOLTFUSE’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits VOLTFUSE. This includes using trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the website confers on you any license or right under any trademark of VOLTFUSE or any third party mentioned on our website.